Frequently Asked Questions (FAQ)
CAN I TRACK MY ORDER?
Yes, of course track your order with Jeff, at the bottom of your screen on the left
Jeff is a friendly robot who offers immediate help at kandju.com. He tracks your order but also answers your most common questions.
I have not received an order confirmation, what can I do?
Please check your spam emails first. If the order confirmation is not in this box, please contact us at info@ludikcandy.com
Please make sure to give us the full name associated with the transaction as well as your order number and please check your spam emails beforehand. Confirmation may be found there.
SHIPPING
What are the shipping fees?
Delivery is currently FREE for orders over 69$ before taxes, in Quebec. Limited time promotion.
Shipping fees are only 5.99$ for orders between 29$ and 68.99$, before taxes, in Quebec.
For all orders under 29$ before taxes, in Quebec, the shipping is 9.99$.
Delivery in Ontario is 9.99$ with no minimum purchase.
Delivery for the rest of Canada is also possible, at 20$, with no minimum purchase.
* Certain remote areas are excluded.
What are the delivery times?
We usually process orders in 1-4 working day(s). Our carrier then delivers in a few days, depending on the region and the traffic. You will receive confirmation by email when the order is shipped.
** The company will take care not to send your order during a heat wave and therefore reserves the right to wait a few days to dispatch your package to the carrier, so that your products can be received intact.
Please do not forget to calculate the holidays.
ORDERS
Can you withdraw the invoice from a package that I want to send as a gift?
Packages do not contain an invoice. As a company that promotes eco-responsible actions, KandJu tries, among other things, to limit its impressions.
What are the payment methods?
Our transactional site accepts Visa, Mastercard, Amex, Google Pay, Apple Pay and Shop Pay.
Can I have my order delivered to two different places?
No, the system accepts only one delivery address. You will have to make 2 separate orders :)
Who should I contact if I have a question about a shipment?
"Please make sure to give us the full name associated with the transaction as well as your order number and please check your spam emails beforehand." Confirmation may be found there. "
Please contact info@ludikcandy.com
How can I contact the company if I have questions about a product or an order?
"Please make sure to give us the full name associated with the transaction as well as your order number and please check your spam emails beforehand." Confirmation may be found there. "
Please write to us at kandju@ludikcandy.com
PRODUCTS
I have a business, can I resell KandJu products?
Of course! Also be an agent of HAPPINESS and offer our delicious products. Please contact us at info@ludikcandy.com
Do you have gluten-free products?
We offer a beautiful variety of over fifty certified gluten-free candies. We point out that you must choose the largest format which is generally the 1 kg 2,04 kg and 2,27 kg formats, packaged by the original manufacturers.
Do you have allergen-free products?
We offer a nice wide variety of more than thirty candies without Canadian priority allergens. Please note that you must choose the largest formats, which are generally 2.04 kg or 2.27 kg and packed by the original manufacturers.
What is the difference between your different mixes?
The regular mix brings together a combination of sour and sweet gummies... to fill the indecisive in you!
The sour mix includes a large variety of our most famous sour gummies . Perfect for emotion lovers!
The sweet mix brings together a selection of gummies selected from our best sellers!
The seasonal mix (Valentine's Day, Easter, Halloween and Christmas) regroups a selection of sour and sweet gummies defined by their difference in color and design to match the holiday.
How long do candies keep their freshness?
KandJu candies remain fresh for 6 months. Keep our products in an airtight container, protected from light and you can enjoy our delicious candies for several months!
Why are Kandju products so fresh?
KandJu benefits from the purchase volume of its parent company, Ludik Designer Confiseur, which receives the raw materials from its various manufacturers, without any intermediary. The candies distributed by KandJu are freshly produced and ready to be tasted!
KANDJU COMMUNITY
Can I be part of your great team?
The more people present, the greater fun. We invite you to send us your application (CV) to the following address: Emploiskandju@ludikcandy.com
Is KandJu a local company?
Of course ! KandJu is a 100 % Québec grown company and it is delighted to be able to provide colorful and exciting work to hundreds of friendly personalities ... our ambassadors of HAPPINESS!
KandJu: local creativity!
Do you do sponsorships and partnerships?
Yes ! Our creative team loves to collaborate with you for your major activities! Original event and corporate projects, fun and ambitious fundraising…
We receive a lot of requests in this direction; response times may be slightly longer than usual.
Please send your requests to kandju@ludikcandy.com