Frequently Asked Questions (FAQ)

CAN I TRACK MY ORDER?

Yes, of course track your order with Jeff, at the bottom of your screen on the left
I have not received an order confirmation, what can I do?

SHIPPING

Our head office is moving to Granby! While we get settled, deliveries will be on pause from August 18 to 22, 2025.
What are the shipping fees?
What are the delivery times?

ORDERS

Can you withdraw the invoice from a package that I want to send as a gift?
What are the payment methods?
Can I have my order delivered to two different places?
Who should I contact if I have a question about a shipment?
How can I contact the company if I have questions about a product or an order?

PRODUCTS

I have a business, can I resell KandJu products?
Do you have gluten-free products?
Do you have allergen-free products?
What is the difference between your different mixes?
How long do candies keep their freshness?
Why are Kandju products so fresh?

KANDJU COMMUNITY

Can I be part of your great team?
Is KandJu a local company?
Do you do sponsorships and partnerships?