Refund policy

Terms and conditions
Ordering and invoicing
The methods of payment on the Kandju website are: Visa, MasterCard and PayPal. Please take note that when you place an order online, it is possible for you to print a preliminary invoice. Kandju will send you an email with a confirmation of your order and the preliminary invoice. Receiving the confirmation email does not imply that Kandju accepts to treat your order. Kandju reserves the right, without prior notice, to refuse an order or deal with a customer.

Out of stock products
Kandju displays in its catalogue all the products available at the time of your preliminary order. Kandju does its best to keep an accurate inventory in its catalogue. However, if Kandju is not able to deliver the products you ordered, you will receive an email.

Products
Kandju offers you a big variety of products and does its best to display accurately the products and their descriptions. However Kandju does not guaranty, under no circumstances that the products and their descriptions or any content on its website are completely accurate, complete, reliable, up to date or error-free. If for some reason you are unsatisfied with a product because it is not conform, you will have to return the product in its full quantity and original packaging within the 14 days following the reception of your order. Once analysed, the product will be reimbursed and the transportation freights (to go and come back) will only be reimbursed if the product is found to be not conform by Kandju’s customer service.

Prices displayed and taxes
Kandju displays its prices in Canadian dollars. The applicable taxes will be added during the steps of your payment. Kandju reserves itself the right to modify the price or the delivery of a product, at any time.

Responsibility
Kandju will not be responsible for any failure, in whole or in part, of its obligations whatsoever towards you, nor the damages or loss that may occur, if the failure, the damages or loss are the result of a case of force majeure or circumstances beyond its control. If Kandju is found responsible towards a customer, this responsibility would be limited to the amount the customer has paid for the purchase of the products through the Kandju website.
Returns
It is possible to return part of you order or even your total order within the 14 days following the reception of your order. In this matter we will provide you with a return number included in your order’s confirmation email notice. You only have to go on www.canadapost.ca and print the return codes or simply go in person at the post office with your package and return number. Please take note of the return instructions and also the eligible products for returns and reimbursement. The product will then be refunded in full, less the shipping and handling fees caused to return the product.

Or

It is possible to return part of your order or even your total order within the 14 days following the reception of your order without penalty, if the product is conform and with Kandju’s customer service authorization only. Before proceeding at the return of any merchandise, you have to communicate with Kandju’s customer service by email. We will inform you with the steps you have to follow in order to proceed with the return of your merchandise. It is your responsibility to be aware of the products eligible for returns and refunds.

Products ineligible for refunds
- All edible products
- Luminous articles
- Any product without its original packaging
- Any product not returned in its full quantity (ex.: dozen)

Damaged Products
It is very important to check the condition of your order upon receipt. If your package seems damaged upon receipt, we ask you to refuse the delivery. The carrier will have to return the order and Kandju’s customer service will contact you.